Privacy policy

Who we are

Vital Rems operates vitalrems.com. This policy explains what personal data we collect, why, and what your rights are. Data controller: LUMEX LLC, 30 N Gould St, Sheridan, WY 82801, United States. Contact: support@vitalrems.com.

What data we collect

Order data: name, billing and shipping address, email, phone number, payment details (processed securely by our payment providers: we never see or store full card numbers).
Account data: order history and preferences.
Browsing data: IP address, browser type, pages visited, referral source, collected through cookies and similar technologies.
Marketing preferences: whether you have agreed to receive emails or SMS.

How we use it

To fulfil and deliver orders, and process payments and refunds (performance of contract).
To provide customer support (legitimate interest).
To send you order notifications (performance of contract).
To send you marketing emails only if you have consented, and you can unsubscribe at any time via the link in every email (consent).
To improve the website and measure advertising performance (legitimate interest / consent for non-essential cookies).
To prevent fraud and comply with legal obligations.

Who we share it with

We share data only with the providers that help us run the store: Shopify (e-commerce platform), payment processors, logistics and delivery partners, email/SMS providers, and analytics and advertising platforms. We never sell your personal data.

International transfers

Some providers process data outside the UK and the European Economic Area. In such cases, transfers are protected by appropriate safeguards (adequacy decisions or standard contractual clauses).

How long we keep it

Order data is kept for as long as required by tax and legal obligations. Marketing data is kept until you unsubscribe or request deletion.

Your rights (UK GDPR / GDPR)

You have the right to access, rectify, erase or receive your data, to restrict or object to its processing, and to withdraw your consent at any time. To exercise any right, email support@vitalrems.com. You also have the right to lodge a complaint with your data protection authority (in the UK, the Information Commissioner's Office, ico.org.uk).

Cookies

Essential cookies make the website and cart work. Non-essential cookies (analytics, advertising) are used according to your preferences. You can manage cookies in your browser settings.